Contact
We're Here to Help
Get support for VaultGuard360 or reach out with questions about our product.
Support Channels
| Tier | Support Level | Response Time |
|---|---|---|
| Trial | Best-effort | |
| Professional | 24 hours | |
| Enterprise | Priority Email + SLA | 99.5% uptime SLA + 4-hour critical support response |
Contact Information
Technical Support
support@sentinelvaultsystems.comSales Inquiries
sales@sentinelvaultsystems.comGeneral Questions
info@sentinelvaultsystems.comSupport Hours
Monday – Friday, 9 AM – 6 PM EST
Enterprise customers: Custom SLA available
Before Contacting Support
1
Check our documentation for guides and FAQs
2
Review the troubleshooting guide for common issues
3
Include your subscription ID and error messages when contacting support